Last Updated: September 2026
At Zee Gems & Jewelleries, we are committed to providing quality gemstone jewellery and a satisfying shopping experience. Please read our return policy carefully before making a purchase.
1. Eligibility for Returns
We accept returns only if the product meets the following conditions:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging.
- Any gemstone authenticity card provided with the product must be returned together with the item.
- The product must not show any signs of damage, alteration, resizing, scratches, or wear.
- The return request must be made within the specified return period.
2. Return Period
Customers must contact us within [7 days] of receiving the product to request a return.
Products returned after this period may not be accepted.
3. Non-Returnable Items
The following products may not be eligible for return:
- Custom-made or specially ordered jewellery
- Personalised jewellery
- Products that have been resized or altered
- Damaged or worn jewellery
- Products without the original packaging
- Products missing the gemstone authenticity card, where applicable
- Items damaged due to improper handling or use
4. Return Process
To request a return, please contact us with:
- Your order number
- Product name
- Reason for the return
- Clear photographs of the product, if requested
Our team will review your request and provide further instructions regarding the return.
Please do not send a product back without contacting us first.
5. Product Damage or Incorrect Item
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may request photographs or other information to verify the issue. Once the issue is confirmed, we will advise you regarding a replacement, return, or other appropriate solution.
6. Refunds
Once the returned item has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be processed using the applicable payment method or another agreed method.
Please note that processing times may vary depending on the payment provider or financial institution.
7. Return Shipping
Unless the product is damaged, defective, or incorrectly supplied by us, return shipping costs may be the responsibility of the customer.
For products received damaged or incorrectly, please contact us before arranging the return.
8. Exchange
Product exchanges may be available depending on product availability and the condition of the returned item.
Please contact us before sending an item back if you would like to request an exchange.
9. Contact Us
If you have any questions regarding returns or exchanges, please contact Zee Gems & Jewelleries through the contact details provided on our website.